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Controller Series:  Effective Communication and Negotiation (6)Controller Series: Effective Communication and Negotiation (6)

Several years have passed since the Great Recession, economic and political uncertainty have continued to plague business decision-making.  The roles and responsibilities of CPAs and finance professionals, meanwhile, has continued to expand.  This course is part of a series of short courses that will explore key interpersonal and communication issues that will have a substantial impact on the effectiveness of the financial professional in the workplace.

This one hour course will examine and walk-through key communication techniques, to include effective listening, writing emails, and social media concerns, among others.


Credits: 1
Estimated Length: 1 hour(s)


Name View Schedule
Online Lesson1. Controller Series: Effective Communication and Negotiation (6) -


Objectives: At the conclusion of the course, the student will be able to:

  • Recognize the benefits of effective communication

  • Identify negative effects of poor communication

  • List reasons which cause poor listening skills

  • Identify effective writing (email) techniques

Major Topics: * Key communication techniques * Tips for writing effective emails * Effective listening skills * Social media concerns * Effective presentation techniques *  Non-verbal communication

Field of Study: Communications

Recommended CPE Credit Hours:  1 hour

Field of Study: Communications

Practice Area of Interest: Business & Industry

Prerequisites:  None

Designed for: CPAs, industry accounting and finance staff, C-level corporate officers

Course level: Basic

Authors:   Matthew X. Ryan, CPA, CFE, MBA

Publish Date:  June 2016



Matthew X. Ryan, CPA, CFE, MBA
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