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Controller Series:  Effective Communication and Negotiation (6)Controller Series: Effective Communication and Negotiation (6)

Several years have passed since the Great Recession, economic and political uncertainty have continued to plague business decision-making.  The roles and responsibilities of CPAs and finance professionals, meanwhile, has continued to expand.  This course is part of a series of short courses that will explore key interpersonal and communication issues that will have a substantial impact on the effectiveness of the financial professional in the workplace.

This one hour course will examine and walk-through key communication techniques, to include effective listening, writing emails, and social media concerns, among others.


Credits: 1
Estimated Length: 1 hour(s)


Name View Schedule
Online Lesson1. Controller Series: Effective Communication and Negotiation (6) -


Objectives: At the conclusion of the course, the student will be able to:

  • Recognize the benefits of effective communication

  • Identify negative effects of poor communication

  • List reasons which cause poor listening skills

  • Identify effective writing (email) techniques

Major Topics: * Key communication techniques * Tips for writing effective emails * Effective listening skills * Social media concerns * Effective presentation techniques *  Non-verbal communication

Field of Study: Communications

Recommended CPE Credit Hours:  1 hour

Field of Study: Communications

Practice Area of Interest: Business & Industry

Prerequisites:  None

Designed for: CPAs, industry accounting and finance staff, C-level corporate officers

Course level: Basic

Authors:  Matthew X. Ryan, CPA, CFE, MBA         

Publication Year:  2017

Expiration Date:  Course content is reviewed annually and revised with neccessary changes or else the course is removed.


Matt's Biography:   

Matt currently serves as the President of a management consulting firm specializing in strategic planning and economic forecasts, and simultaneously serves as the CFO of a tech startup specializing in dynamic pricing and as the CFO of an educational institute based in Washington, D.C. He has additional experience in both alternative investment and public accounting, as well as extensive experience in risk analysis and operations management.

Outside of his consulting work, Matt currently serves in the U.S. Army Reserves with more than 15 years of service in the military. He recently completed an extended tour as the Company Commander for a logistics/distribution unit based in Central Pennsylvania. In 2009, Matt deployed to Iraq where he served dual roles as the Executive Officer of a medical unit and as the Brigade Medical Logistics Officer for the 56th Stryker Brigade Combat Team.

Matt serves on the Board of Directors of a Philadelphia-based military service organization and previously served as the Audit Committee Chairman of The Institute of World Politics in Washington, D.C. He also participates in numerous political organizations and has served on campaign committees for local, state, federal, and judicial candidates.
Matt holds a B.S. in Finance from The Pennsylvania State University and an MBA from The Wharton School at the University of Pennsylvania. He is a Certified Fraud Examiner and Certified Public Accountant (Pennsylvania & Virginia), and has a Master’s Certificate in Lean Six Sigma Black Belt through Villanova University.

Matthew X. Ryan, CPA, CFE, MBA
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