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MBAexpress: Excellent Customer Service (2)MBAexpress: Excellent Customer Service (2)

What does excellent customer service mean to you?  Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.   

Credits: 1
Estimated Length: 1 hour(s)

Lessons

Name View Schedule
Online Lesson1. MBAexpress: Excellent Customer Service -

Objectives

Upon completion of this course, participants will be able to:

  • Define excellent customer service

  • Identify the finance department’s product

  • Identify the finance department’s customers

  • Identify skills needed for excellent customer service 

Major Topics:  

  • Internal vs External Customer Service

  • Servicing Customers Well

  • Customer Needs & Wants 

Field of Study:  Communications & Marketing

Recommended CPE Credit Hours:  1.0 

Course Level: Basic

Prerequisites:  None 

Designed For: CPAs, corporate finance teams, business leaders and other financial professionals 

Instructor:  Jennifer Howard Elder, CPA, CMA, CIA, CFF, CGMA, MS 

Published Date:  07/01/2016

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Jennifer Howard Elder, CPA, MS, CMA, CIA, CFF, CGMA
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