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MBAexpress: Excellent Customer Service (2)MBAexpress: Excellent Customer Service (2)

What does excellent customer service mean to you?  Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.   

Credits: 1
Estimated Length: 1 hour(s)

Lessons

Name View Schedule
Online Lesson1. MBAexpress: Excellent Customer Service -

Objectives

Upon completion of this course, participants will be able to:

  • Define excellent customer service

  • Identify the finance department’s product

  • Identify the finance department’s customers

  • Identify skills needed for excellent customer service 

Major Topics:  

  • Internal vs External Customer Service

  • Servicing Customers Well

  • Customer Needs & Wants 

Field of Study:  Communications & Marketing

Recommended CPE Credit Hours:  1.0 

Course Level: Basic

Prerequisites:  None 

Designed For: CPAs, corporate finance teams, business leaders and other financial professionals 

Instructor:  Jennifer Howard Elder, CPA, CMA, CIA, CFF, CGMA, MS 

Publication Year:  2016

Expiration Date:  Course content is reviewed annually and revised with neccessary changes or else the course is removed.

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Jennifer's Biography:

Jennifer Elder, CPA, CMA, CIA, CFF, CGMA is a keynote speaker, trainer, and business coach dedicated to business transformation. For more than 20 years, she has been helping businesses by peeling back the layers of “administrivia” and finding the hidden strengths and core values that make you and your company awesome. Ms. Elder works with businesses to develop a compelling business strategy that is quick to implement that transforms your company from what you are now to what you have always wanted to be.

Known for being energetic and enthusiastic, Ms. Elder has been delivering high-quality, customized training that make complicated topics easy to understand, relevant, and useful for years. She has conducted seminars for the Fortune 500, US Government, State CPA Societies, and CPA Firms in 33 states. Her sessions are highly interactive, full of discussion, and even entertaining. Ms. Elder received her BA from the University of Massachusetts and an MS in Organizational Management from Antioch University New England.

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Jennifer Howard Elder, CPA, MS, CMA, CIA, CFF, CGMA
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